How it works

Charges & Fees

Getting started with Zaam!

01

Choose your
Tech

Select your preferred device on our partner’s portal and complete your purchase with Zaam.

02

Enjoy the
Perks

Enjoy unlimited repairs and replacements with Zaam Protect included in your subscription.

03

Upgrade Your
Plan

Upgrade to a different device, storage, or plan after half of the subscription term.

04

Decide Your Next Move

At the end of your subscription, you can extend, cancel, upgrade, or buy the device.

Subscription Term & Perks


Subscription Term

Minimum Subscription Period

Minimum Subscription Period

This pink bar is the subscription term of your chosen device.

The blue bar is the minimum subscription period, the first half of your chosen term, no changes to your subscription (upgrade, purchase or cancellation) can be made during this period.

Early Upgrade & Cancellation

In the second half of your term, you can upgrade or cancel for a fee.

An early cancellation or upgrade incurs a AED 250 admin fee plus a variable change fee based on the length of your subscription term. See change feeshere.

If you upgrade, your monthly fee may change, and your minimum period resets.

Decide Your Next Move

If you upgrade at the end of your term, no fees apply, but your monthly rate may change, and the term will reset.

If no action is taken, your subscription will automatically continue. After you've completed the required number of months, the device is yours to keep. You can find the exact durationhere.

You can also click ‘Keep it forever’ on your account page to pay any remaining balance and keep your device.

Repairs & Replacements

Damage Report


 When submitting a damage report, a AED 99 service fee applies before our team picks up the damaged subscribed device. No additional fees if repairs are needed. T&Cs apply.

Unrepairable Device Replacement

 If the device is unrepairable, a AED 249 replacement fee will be charged in addition to the service fee. The replacement will be delivered once the fee is paid. T&Cs apply.