Get tech, not tied down
Choose Zaam
Subscribe to the latest tech on our partner’s portal. Select your device and subscription period, place your order, and pay for the first month. Enjoy unlimited repairs and replacements with Zaam Protect.
Switch it up
You can upgrade your plan to a different device, storage or change your subscription period. As soon as you receive your upgraded device, you will start being billed for your new subscription.
Decide your next move
At the end of your subscription period, you can choose to extend, cancel, or upgrade your plan. You also have the option to purchase and keep your device by paying the remaining balance.
Here’s how it Works
Enjoy the perks
Subscribe to the latest tech on our partner’s portal. Select the device and subscription period, place your order securely on our online portal and pay for your first month's subscription. Enjoy unlimited repairs and replacements with Zaam protect included in your subscription.
Upgrade your plan
You can upgrade your plan to a different device, storage or a subscription period. As soon as you receive your upgraded device, you will start being billed for you new subscription and you previous monthly rates will immediately be cancelled.
Decide your next move
At the end of your subscription period, you can choose to extend, cancel, or upgrade your plan. If you decide to cancel or upgrade, we offer free device pickup. Additionally, you have the option to purchase and keep your device by paying the remaining balance.
Frequently Asked Questions
Frequently Asked Questions
About Zaam
What is ZAAM?
Zaam is the first Tech-on-Subscription service in the UAE that allows you to access the latest devices at the best monthly rates. Enjoy subscription perks such as device protection and upgrades. Forget high initial costs and long commitments—ZAAM it, and start using the device right away.
How does Zaam subscription Work?
With Zaam, you can get the latest devices for 12, 18, 24, or 36 months. The longer you subscribe, the lower your monthly payments will be.
Here’s how it works:
1. Select your device: Choose a subscription period that works for you.
2. Get started: Create an account and make your first month’s payment.
3. Enjoy your device: Use the device worry-free! It stays protected against damage and is eligible for repairs during your subscription.
Remember, the device remains the property of Zaam, so it must be returned at the end of the subscription period unless you extend, upgrade or purchase the device.
Why is subscribing better than buying?
Subscribing helps you stay current with the latest technology. Buying the newest tech can come with a high price tag and leave you committed to a device before even testing the waters. Zaam allows you to get the latest devices for the lowest monthly rates by paying a monthly subscription fee while we take care of everything else. Additionally, every subscribed device comes with a accidental and liquid damage protection.
How I can check my eligibility to subscribe with Zaam?
You are eligible for a subscription if you fulfill the following requirements.
Age should be above 21 years old
You must be a UAE national or UAE resident with valid visa and have a verified UAE Pass account
You must have an active email address and UAE phone number registered in your name.
You must have a UAE bank-issued Credit Card.
Subscription approval will be at Zaam's discretion after reviewing your subscription request.
Subscription and Order
How can I subscribe?
Becoming a Zaam subscriber is simple and seamless. Just follow these steps:
1. Select your device – Choose your preferred device from any of our channel partners’ websites, apps, or in-store. (You can find the full list of partners on the Zaam.life homepage.)
2. Complete your purchase – Finalize your order on the partner’s platform and select Zaam as your payment method.
3. Set up your Zaam account – Create your account and provide the required details.
4. Eligibility confirmation – Once your eligibility is verified, your subscribed device will be issued.
Your subscription will begin when you receive your device, and monthly subscription fees will apply.
How does Zaam evaluate my eligibility for a subscription?
Subscription approval will be at Zaam's discretion after reviewing your subscription request. Zaam has a complete internal risk policy, and we coordinate with AECB to check your credit history before approving eligibility for our services.
How can I end my Subscription?
Can I extend my subscription after the subscription period ends?
Yes. You can keep your subscribed device to long as you like by continuing to pay Zaam the monthly subscription fees.
How many devices can be included in one subscription?
Each subscription is linked to an individual device. Currently, we are offering one subscription per user.
What happens if I don’t return my subscribed device on time?
If the device is not returned by the end of the subscription period, we will automatically renew the subscription for the next month and continue to charge you for the monthly subscription fees.
Devices and repairs
Are all the devices brand new?
Yes, you will receive an entirely new unopened device that is still in its original packaging. None of the devices you subscribe to are used.
Are all the devices genuine?
We use 100% genuine devices.
What happens to the device after the subscription period ends?
Once we collect your old device, we give it a new life cycle by passing it on to someone else.
Can I upgrade or replace my device?
You can upgrade your device to any of our existing listings after the minimum subscription period (half of the total subscription period) by giving us notice. To make a request, you must log into your Zaam account and use the 'Upgrade Device' option. During the upgrade process, you must pay the new subscription fees for the upgraded devices and any other remaining fees connected to the earlier subscribed device.
How can I report a damage to the subscribed device?
Reporting device damage is quick and easy through your Zaam account. Just follow these steps
1. Sign in to Zaam.life using your UAE Pass.
2. Select “Report Damage” to access your protection services.
3. Follow the on-screen instructions according to the protection included in your subscription.
For further assistance, please contact Zaam support team.
What type of device protection is under my subscription?
Once you agree to the terms and conditions at the time of subscription, the protection services will automatically apply.
1. If the device experiences unexpected physical damage that is not intentional and impacts its complete performance, it is eligible for our protection services.
2. If the device suffers water damage, it is eligible for our protection services.
Do I need to pay for the repair or replacement cost?
The subscribed device is not covered for loss or theft. When loss or theft of the device occurs, you agree to inform us immediately and acknowledge and confirm that you will be responsible for any charges due under your active subscription.
Billing and payments
How do I pay for my subscription?
Payments will be made using a Credit Card issued by a UAE bank and will be done prior to every month of subscription.
How can I update my payment method or details?
Log-in to your Zaam account and select “Account Details”. You will find a payment method update option under the payment details section. You can update your payment details, but keep in mind that the payment method can only be a UAE bank Credit Card.
What happens if I am late on the monthly subscription payments?
Zaam always recommends that our subscribers make their monthly subscription payments on time to avoid any inconvenience or service suspension, as it will also directly impact your AECB credit score.
Do I get an invoice for my monthly payments?
Zaam will share an electronic confirmation email of all your completed monthly payments. You can also download your invoice from your Zaam account after logging into your Zaam account.
