Here’s how it Works

Enjoy the perks

Subscribe to the latest tech on our partner’s portal. Select the device and subscription period, place your order securely on our online portal and pay for your first month's subscription. Enjoy unlimited repairs and replacements with Zaam protect included in your subscription.

Upgrade your plan

You can upgrade your plan to a different device, storage or a subscription period. As soon as you receive your upgraded device, you will start being billed for you new subscription and you previous monthly rates will immediately be cancelled.

Decide your next move

At the end of your subscription period, you can choose to extend, cancel, or upgrade your plan. If you decide to cancel or upgrade, we offer free device pickup. Additionally, you have the option to purchase and keep your device by paying the remaining balance.

Here’s how it Works

Enjoy the perks

Enjoy unlimited repair and replacements. We cover 90% of the repair costs. At Zaam we recognise the signs of normal use are simply the testaments to your device’s journey. We don’t consider them as damage. Your device’s wear and tear tells its unique story.

Upgrade your plan

Decide your next move

Frequently Asked Questions

Find quick answers to your questions with our FAQ section

Frequently Asked Questions

We provide concise answers to common queries to streamline information retrieval.

About Zaam

What is ZAAM?

Zaam is the first Tech-on-Subscription service in the UAE that allows you to access the latest devices at the best monthly rates. Enjoy subscription perks such as device protection and upgrades. Forget high initial costs and long commitments—ZAAM it, and start using the device right away.

How does Zaam subscription work?

You can subscribe to the latest devices for 12 or 24 months. The longer the plan, the lower your monthly payments will be. After selecting your subscription period, you can sign up for an account and start your subscription by making the first month's payment. All devices offered from Zaam’s side will be protected from damage and are eligible for repair services. At the end of your subscription period, you can continue your subscription with monthly payments, upgrade your device, purchase the device, and keep it forever, or cancel the subscription and return the device to Zaam.

Why is subscribing better than buying?

Subscribing helps you stay current with the latest technology. Buying the newest tech can come with a high price tag and leave you committed to a device before even testing the waters. Zaam allows you to get the latest devices for the lowest monthly rates by paying a monthly subscription fee while we take care of everything else. Additionaly, every subscribed device comes with a accidental and liqud damage protection.

How I can check my eligibility to subscribe with Zaam?

You are eligible for a subscription if you fulfil the following requirements.

Age should be above 21 years old
You must be a UAE national or UAE resident with valid visa and have a verified UAE Pass account
You must have an active email address and UAE phone number registered in your name.
You must have a UAE bank-issued Credit Card.

Remember, subscription approval is not automatic. It's at Zaam's discretion after a thorough review of your application.

Subscription and Order

How can I subscribe?

Becoming a Zaam subscriber is quick and easy. Just follow these steps:

Choose your preferred device from one of our channel partners' websites or apps (you can find our partners listed on the Zaam.life homepage).
Complete your purchase on our partner's platform and select Zaam as your payment method.
Create a Zaam account and provide the necessary details.
Our team will review your request. Once your eligibility is confirmed, we will deliver your subscribed device directly to your doorstep.

Your subscription will be activated upon receiving your device, and monthly subscription fees will apply.

How does Zaam evaluate my eligibility for a subscription?

Subscription approval will be at Zaam's discretion after reviewing your subscription request. Zaam has a complete internal risk policy, and we coordinate with AECB to check your credit history before approving eligibility for our services.

How can I cancel my subscription?

To cancel your subscription, you must contact the partner through whom you subscribed to Zaam to confirm your cancellation.

Cancellation is only allowed once the minimum subscription period (half of the total subscription term) has been completed.

If you cancel early, you will be responsible for early cancellation fees and any outstanding balances.

Can I extend my subscription after the subscription period ends?

Yes. You can keep your subscribed device to long as you like by continuing to pay Zaam the monthly subscription fees.

How many devices can be included in one subscription?

Each subscription is linked to an individual device. Currently, we are offering one subscription per user.

What happens if I don’t return my subscribed device on time?

If the device is not returned by the end of the subscription period, we will automatically renew the subscription for the next month and continue to charge you for the monthly subscription fees.

Devices and repairs

Are all the devices brand new?

Yes, you will receive an entirely new unopened device that is still in its original packaging. None of the devices you subscribe to are used.

Are all the devices genuine?

We use 100% genuine devices.

What happens to the device after the subscription period ends?

Once we collect your old device, we give it a new life cycle by passing it on to someone else.

Can I upgrade or replace my device?

You can upgrade your device to any of our existing listings after the minimum subscription period (half of the total subscription period) by giving us notice. To make a request, you must log into your Zaam account and use the 'Upgrade Device' option. During the upgrade process, you must pay the new subscription fees for the upgraded devices and any other remaining fees connected to the earlier subscribed device.

How can I report a damage to the subscribed device?

Reporting device damage is a breeze when you sign in to your Zaam account. Here's a simple guide to follow.

Click the 'Report Damage' option on your subscription on the account page
Select the type of damage and the detailed information about the fault or issue related to the device.
Set the device's pick-up date, time, and location. Once the damage report is initialised, repair administration charges will be charged to your account.

Our team will then collect the device and ensure its timely repair.

What type of device protection is under my subscription?

Once you agree to the terms and conditions at the time of subscription, the protection services will automatically apply.

If the device experiences unexpected physical damage that is not intentional and impacts its complete performance, it is eligible for our protection services.
If the device suffers water damage, it is eligible for our protection services.

Do I need to pay for the repair or replacement cost?

You do not need to pay the full repair or replacement cost; we only charge you a small admin fee to initiate the service request. If the device is unrepairable, we will issue you a replacement device and charge a replacement fee subject to terms and conditions. In case the device is unrepairable, then we will issue you a new fully working device and will charge a replacement fee subject to terms and conditions.

Billing and payments

How do I pay for my subscription?

Payments will be made using a credit card issued by a UAE bank and will be done prior to every month of subscription.

How can I update my payment method or details?

Log-in to your Zaam account and select “Account Details”. You will find a payment method update option under the payment details section. You can update your payment details, but keep in mind that the payment method can only be a UAE bank credit card.

What happens if I am late on the monthly subscription payments?

Zaam always recommends that our subscribers make their monthly subscription payments on time to avoid any inconvenience or service suspension, as it will also directly impact your AECB credit score.

Do I get an invoice for my monthly payments?

Zaam will share an electronic confirmation email of all your completed monthly payments. You can also download your invoice from your Zaam account after logging into your Zaam account.